FAQ
Questions we hear every season
If something isn't covered here, the concierge line is answered by a person who knows your property.
When should we book?+
Most clients reserve between July and September. Installs begin in early October and the calendar typically fills by early November.
When do you install and take down?+
Installs run October through early December. Takedown begins the first full week of January, weather permitting.
Do we keep the lights?+
We provide commercial-grade materials cut to your property. They stay with your account, and we clean, label, and store them each January.
What if a bulb goes out?+
Call the concierge line and a crew is on-site within 48 hours at no charge, including storm damage.
Do you serve businesses and HOAs?+
Yes. We handle entrances, clubhouses, streetscapes, and multi-building commercial properties with scheduled crews.
How is pricing determined?+
Flat seasonal pricing based on the design you approve. No hourly charges, no hidden fees, and nothing is installed before you sign off.