What Happens When a Bulb Goes Out

You never climb a ladder. If a section goes dark, you call or text the concierge line and a crew is dispatched — typically within 48 hours, and faster during peak weeks.

Most outages are simple: a fuse, a loosened connector after a wind event, or a timer that lost its schedule after a power flicker. All of it is covered for the full season at no extra cost.

In January, the same crew returns to take everything down, label it, and store it climate-controlled until next year.